Refund Policy
Last updated: 2026-05-11
We want you to be confident in your purchase from GA Lite. If something goes wrong with the Service itself — for example, a connected GA4 property is unreachable for an extended period due to a bug on our side — we will always make it right at no cost to you. The rules below cover discretionary refunds for change-of-mind or partial-use scenarios.
Refund Eligibility
A refund request is eligible only when the request falls within the window for the relevant plan. Requests submitted after the window will be declined.
| Plan | Refund window |
|---|---|
| Monthly subscription | Within 7 days |
| Annual subscription | Within 14 days |
| One-time purchase | Within 7 days |
A value of "no limit" means there is no time cutoff for that plan.
Non-Refundable Situations
Refunds are not available for:
- (a) requests submitted outside the time window above
- (b) accounts that violate our Terms of Service, including any prohibited use or abuse of the Service
- (c) chargebacks initiated without first contacting us
How to Request a Refund
Email support@galite.io from the address associated with your account, including (1) the order or transaction reference, (2) the plan you purchased, and (3) a brief reason for the request. We aim to respond within 5 business days. Approved refunds are issued back to the original payment method via our payment provider; the time it takes for the funds to appear depends on that provider.
Contact
Questions about this policy can be sent to support@galite.io.